By Ivanka Menken, Gerard Blokdijk
Thorough assurance of all ITIL® Plan & increase (IPPI) examination domain names together with Availability & ability administration, catastrophe restoration, studying ambitions, examination advice, perform questions & in-depth causes, absolutely revised for the most recent examination unencumber.
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Additional resources for ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
The process of fulfilling a customer’s order requires a process that links the various groups together. e. The operator takes the order, passes this to the cooks, who when finished inform the driver that it is ready to be delivered. 33 ITIL Practitioner: Plan and Improve Example process: Baking a Cake What is the Goal? To bake a cake! What are the inputs? The ingredients (eggs, milk, flour, sugar, butter, chocolate) plus equipment such as pans, mixers etc. What are the activities? Mix, pre-heat oven, bake, cool, decorate etc.
Exception Reports: Reports that show management and technical staff when the capacity and performance of particular component or service becomes unacceptable are also a required form of analysis of capacity data. Tuning: identify areas of IT infrastructure that could be better utilized 42 ITIL Practitioner: Plan and Improve Capacity Management has a business focus and should be the focal point for all IT Performance and Capacity issues... Capacity Management encompasses operational and development environments including ALL: • Hardware • Software • Peripherals • Human resources where an IT organization believes that a lack of staff will negatively impact on service levels.
Capacity Planning: Analysing the current situation and predicting the future use of the IT infrastructure and resources needed to meet the expected demand for IT Services. Modelling: Used to forecast the behaviour of the infrastructure. Application Sizing: Determining the hardware or network capacity to support new or modified applications and the predicted workload Demand Management: Aims to influence the demand on capacity. It is about moving demand. 41 ITIL Practitioner: Plan and Improve Capacity Database (CDB): holds business, service, technical, financial, and utilisation data.