ITIL Practitioner Release and Control (IPRC) All-in-one Exam by Gerard Blokdijk

By Gerard Blokdijk

Absolutely revised for the most recent examination free up, this authoritative quantity bargains thorough insurance of all of the fabric at the IPRC examination. Written by way of a popular IT provider administration professional and ITIL supervisor, this consultant positive factors whole information on all examination domain names. inside of, you will discover studying goals at the start of every bankruptcy, examination assistance, perform questions, and in-depth causes. IPRC All-in-One examination consultant, won't simply assist you move the try, but in addition be your crucial on-the-job reference. IT provider administration Practitioner: CMDB, free up & keep watch over IT provider administration Practitioner: unencumber & keep an eye on (based on ITIL®) covers the fundamental making plans, tracking and optimizing abilities required to qualify as a qualified who focuses on the discharge and regulate procedures. It covers CMDB, the switch administration, unencumber administration and Configuration administration methods. IT carrier administration Practitioner: liberate & keep watch over (based on ITIL®) is aimed toward execs who will perform dealing with, organizing and optimizing tactics in an IT carrier association which has applied, or began to enforce, ITIL®-based unlock and keep watch over tactics. This accomplished source is a "must learn" for these intending to be IPRC qualified.

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Extra resources for ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

Example text

Therefore, it is clear that as we make changes to the DSL and DHS we need to make changes to the CMDB. The CMDB must be able to be interrogated to learn what RFC is driving the release activity, what will actually be released, what CIs will be indirectly affected by the release and what actual CIs will be replaced/modified/updated, etc. org Phone: +61 (0)7 3252 2055 | Brisbane, Australia 54 Slide 43 Release – Build, Test, Back-out plans  Build  Test  Back-out plans – – – – reproducible, often automated functional, operational, performance integration, complete reversal contingency 43 © The Art of Service 2005 This final slide for Release Management concepts introduces the requirement to coordinate building, testing and back-out planning.

Under the banner of managing organizational change; it simply isn’t enough to get a group of people together that have project management and ITIL skills and experience. There is a multitude of issues that have to be considered and addressed (including resistance, gaining and keeping commitment, involvement and communication). Cultural change is largely reflected in the leadership/management style that is prevalent/dominant in the organization. g. Regimented organizations (such as military units).

Review meetings, progress assessments, escalation, impact analysis and co-requisites checks), guidelines on managing the DSL and DHS (who, what, when), and procedures to manage urgent changes and releases. org Phone: +61 (0)7 3252 2055 | Brisbane, Australia 64 Slide 52 Release Management – Planning  Release & rollout planning procedures – Plan procedures, guidance & templates – Inputs:        Current organizational standards SLAs and OLAs Platform specific release building procedures Training requirements Licensing and support agreements Disposal procedures Security policies and guidelines 52 © The Art of Service 2005 The creation of procedures is often treated as an “un-required task”.

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